Archive for the ‘Service Excellence’ Category

Today marks the beginning of Physician Assistants’ Week!

According to the American Academy of Physician Assistants, a PA is a medical professional who works as a part of a team with a doctor. A PA performs physical examinations, diagnose and treat illnesses, order and interpret lab test, perform procedures, assist in surgery and provide patient education.

PAs work in physician-PA teams and are educated in a collaborative approach to healthcare, which improves coordination of care and can improve outcomes. PAs extend the care that physicians provide and increase access to care.

Physician Assistant, Rick Kleinschmidt, at Center for Medical Arts in Otolaryngology-Head & Neck Surgery states that,“PAs are important because we help increase access to high quality healthcare for our patients. In this region, it is a much needed role as physician recruitment can be challenging for rural areas. Healthcare access and quality in southern Illinois has improved over the years and PAs have played a vital role in that growth.”

We would like to thank all the Physician Assistants for the dedication and compassion they show their patients today and throughout the year.


What is The DAISY Award?

Now available at Memorial Hospital of Carbondale, Herrin Hospital and St. Joseph Memorial Hospital—a way to say “Thank You” to your nurse.

The DAISY Award was established by the DAISY Foundation in memory of J. Patrick Barnes who died at 33 of ITP, an auto-immune disease. (DAISY is an acronym for Diseases Attacking the Immune System. )

The Barnes Family was awestruck by the clinical skills, caring and compassion of the nurses who cared for Patrick. The family believed that nurses are deserving of society's profound respect and recognition for the education, training, brainpower, and skill they put into their work, not to mention the compassion with which they deliver patient care so they created this national award to say thank you to nurses everywhere.

The DAISY Award is brought to you through the collaborative efforts of the SIH Shared Leadership Council. SIH will have three winners per quarter, one for each hospital. Nominations will be accepted through December with the first awards to be presented in January 2014.


Memorial Hospital of Carbondale Wins Patient Experience Award

Memorial Hospital of Carbondale is among the top 10% in the nation for patient experience based on an analysis of patient surveys from 3,775 hospitals across the country by HealthGrades, the leading independent healthcare ratings organization. By placing in the top 10%, Memorial Hospital of Carbondale received the 2011/2012 HealthGrades Outstanding Patient Experience Award™.

Under a program administered by the Centers for Medicare and Medicaid Services, part of the U.S. Department of Health and Human Services, surveys were sent to patients within 48 hours after their discharge. The Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, was collected between July 2008 and June 2009.

Memorial Hospital of Carbondale was the only recipient of the HealthGrades Outstanding Patient Experience Award™ in the Carbondale area.

“We are honored to receive the HealthGrades award,” said Bart Millstead, MHC administrator. “It’s a recognition of the hard work of the staff at Memorial Hospital, who are constantly trying to make sure everyone who walks through the door receives the best care possible.”

As part of Memorial’s service excellence initiative, employees actively participate on teams that investigate and create solutions to improve the patient experience. For example, a number of internal changes resulted in a reduction in the noise level on inpatient floors and expedited the patient discharge process. Another recent project involved the reorganization of recovery space in Same-Day Surgery. As a result, physicians and patients are saving over 430 miles of steps per year, the equivalent of walking from Carbondale to Atlanta, Georgia. Efforts to reduce wait times for lab and imaging tests are ongoing.

“There are a select group of hospitals that have made a top-to-bottom commitment to providing their patients with an outstanding patient experience as part of their overall commitment to quality,” said Rick May, MD, a HealthGrades vice president. “Members of their community should take pride in knowing that, should they need it, there’s a hospital in their area that puts patients first.”