SIH has made improving patient satisfaction a very high priority. The Service Excellence Initiative has been implemented to assist our organization in achieving at sustaining a long-term, competitive advantage through increases in patient, employee and physician satisfaction.

SIH work groups have been developed to give managers the tools and training they need to build and support the workplace; improving communication and recognition programs; and creating a culture of uncompromising accountability driven by: trust, positive attitude, respect, encouragement, leadership and empowerment.

In January 2006, Southern Illinois Healthcare was named Employer of Choice by a nationally recognized workforce consulting group, Employer of Choice Inc. SIH is the first Illinois company, health care related or otherwise, and one of 21 companies nationwide to have earned this distinction.

To be an Employer of Choice, SIH had to demonstrate dedication to a high level of employee relations, complete a rigorous evaluation process that included on-site inspections, and prove great leadership, culture and best practices that attract, optimize and hold top talent.

Southern Illinois Healthcare is dedicated to making the work environment one that will encourage employees to recommend SIH as an employer to their friends and family. The culture, being created and sustained, will assure success through teamwork and individual accountability.

Peak-performing organizations have demonstrated the importance of seeing that the right people, exhibiting the right attitude and behaviors, are in the right roles. This is not only a goal, but is a priority of Southern Illinois Healthcare.

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