COVID-19 (coronavirus): Information and resources for SIH patients and the community

Electronic visits with an SIH Medical Group Provider

What is an E-Visit?

An E-Visit is an electronic visit with an SIH Medical Group provider. The patient answers a series of online questions through a secure form in MyChart. The information is reviewed by a provider the same business day. Submissions after hours will be reviewed and responded to the next business day. Since the E-Visit is possible through MyChart, the provider has access to your medical information. A treatment plan is returned within the next half business day. 

How does it work?

An E-visit is not a video visit; there is no live visual or verbal communication between the patient and the provider. All communication is conducted through MyChart. If the provider determines a prescription is needed for your condition, it will be sent directly to your pharmacy and you will be notified via a MyChart message. 

If the provider believes an in-person visit would be a better way to treat your condition, he/she will send a message asking you to come to the office in person. 

What conditions are appropriate for an E-Visit?

  • Cough
  • Diarrhea/upset stomach
  • Red/pink eyes
  • Urinary discomfort
  • Sinus problems
  • Heartburn
  • Vaginal discharge
  • Back pain

Who is not eligible for an E-Visit?

  • Children under one year old.
  • Patients who have not been seen by their primary care provider in more than 12 months. 
  • Patients who are not activated in MyChart.

What is the cost for an E-Visit?

$25 (flat fee)

Your insurance will not be billed. 

If you are not signed up for MyChart, contact your doctor or call 618.457.5200 extension 67123 to sign up.

Business Hours:

Monday - Friday: 8:00 A.M. - 8:00 P.M.
Saturday: 8:00 A.M. - 5:00 P.M.
Sunday: 12:00 P.M. - 4:00 P.M.