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SIH EpicCare Link

Thank you for your interest in connecting to SIH EpicCare Link. SIH EpicCare Link is a web-based portal that provides our community healthcare partners access to clinical and demographic information of mutual patients for the purpose of facilitating treatment and payment of health care services. 

Please complete the questionnaire at the bottom of this page. Once it is received, the responses are reviewed for approval or disapproval of the request.

SIH EpicCare Link is provided to community-based partners

  • Provider Private or Clinic Based Practices
  • Community Hospitals
  • Long Term Care Facilities 
  • Dialysis Centers
  • Home Health Facilities 

SIH EpicCare Link is not provided to retail pharmaceutical companies, durable medical equipment companies or assisted living facilities. 

If your organization is approved: 

  1. An intake form will be emailed to the contact identified on the questionnaire on this page. 
  2. When the intake form is received, a Docusign electronic EpicCare Link Site Level Agreement is emailed to the President/CEO/Owner of the organization.
    Note: The signing of the Agreement must be done electronically via Docusign. Do not print off Agreement, wet sign, and email back a .pdf version.
  3. When the Agreement is electronically signed by all parties, a password agreement and user request document is emailed to your organization's site level administrator.
    Note: The password agreement and user access request must be signed by the President/CEO/Owner of the organization.
  4. When the password agreement and user access request is received, SIH begins the user access process.
    Note: Due to the age of our IT user account identity management information system, a user's access may take two to three weeks. A new system is scheduled to be implemented in October 2024, and user access turn-around time will be decreased. 
  5. Username and password credentials are emailed to the user. 

Other Important Information

  • Organizations must identify a Site Level Administrator.
  • The Site Level Administrator holds the responsibility for overseeing access management, which includes processing new access requests, implementing modifications for existing users, and executing access deactivation when necessary. 
  • Individuals who have not accessed EpicCare Link in 90 days are automatically deactivated. 
  • A users' misuse of their access results in permanent deactivation and potentially a termination of the organization's EpicCare Link Site Level Agreement.